May 20, 2021: IRT Submits Comment Letter Recommending Improvements to USCIS Operations

U.S. Citizenship and Immigration Services (USCIS) recently asked for comments from the public about barriers individuals and institutions experience when attempting to access immigration benefits and services. Marissa Hill-Dongre submitted a comment on behalf of the Immigration Response Team and International Student and Scholar Services (UMN-TC) about opportunities to improve customer service, eliminate technology and process inefficiencies/redundancies, adjust or change policies, and address complications that had unintended consequences. The comment is available on the IRT Comment Letters webpage.